BPO\’s Impact on Service Quality

BPO (business process outsourcing) should not fundamentally alter the strategic quality management plan of an enterprise. BPO should be thought of, generically, as any outsourcing partner anywhere, not limited to the special case of India or other developing economies. BPO may fundamentally alter the structure of a firm and the lives of the people within it, but the strategy for delivering extraordinary quality experiences to clients should not be altered. Correlative to this, the tactics required to hold the strategy on point must be altered dramatically, in some cases. It is critical to understand this interplay of strategy and tactics around major BPO efforts to ensure that the client experience is maintained or enhanced.

Let\’s get on the same page by differentiating quality strategy from tactics to clarify the argument. A firm\’s \”mission\” identifies the goal or objective. For example, the mission might be \”we\’re going to obtain a 5% share of the Chinese payment products marketplace over the next ten years.\” Naturally there are various business strategy statements that support this mission, but let\’s isolate the quality strategy component.

Broadly speaking there are only three alternative quality strategies (and hundreds of slight derivatives) that could be considered. First, \”we\’re going to achieve the strongest client loyalty in our industry by delivering the best customer experience.\” Second, \”we\’re going to achieve the highest customer satisfaction by reducing cycle times, eliminating waste, and minimizing process errors. Third, \”we\’re going to minimize the costs of bad quality.\”

The first is suitable for a world-class brand appealing to the upper segments of the market. The second is appropriate for approaching a broad consumer segment with acceptable risk profiles. The third is perfect for a sub-prime lender maximizing profits by gouging high-risk segments with few alternatives.

Any of these three can achieve superior shareholder returns. The choice of quality strategy must match the company\’s culture and product/brand positioning, but it is primarily the match that is critical, not the approach. Many paths can be taken as long as you wear sensible shoes.

Here is the critical point relative to BPO: The BPO organization chosen must also match the quality strategy. Just as there are three broad quality strategies, there are three broad categories of BPO partners. Some BPO groups delivery extraordinary client experiences, some focus on efficient and effective processes and some crank through high volume service interactions for the lowest possible price. It is impossible for any one firm to deliver some measure of each strategy they can only do one well or all poorly. It\’s not a law of physics yet, but someday it will be.

You can never, never, never, raise a BPO firm\’s quality outcomes beyond the upper limits of their current control charts within a determinant time period. Given unlimited time, of course, anything can change, but you won\’t have your job that long. If you need special considerations or abnormally stringent requirements then purchase from someone who is already doing it better than your own resources. Speaking from disastrous experience you cannot raise the bad to good or the good to better. Quality outcomes are impacted by the way people breathe, the way the restrooms are cleaned, the CEO\’s smile or frown as they walk past the desks. Nothing in your contract, no matter how lucrative, is going to alter those irreducible elements in the short term.

Once this strategic match has been established the tactical management approach must also be aligned.

Those brands and BPO partners that are targeting extraordinary customer experiences should be managed as if the BPO were an integral part of the host company. There should be no difference in the response to a customer\’s emergency situation at the BPO location or the host company\’s service center. Any differences highlight a lack of alignment on principles, values, and culture. These relationships take into account the total cost of quality but also include, albeit tacitly in most cases, the value of the brand over the long term. In many cases the BPO vendor is not chosen strictly on cost, but because of a unique capability that commands a value premium in the market.

Those companies (note the deliberate elimination of \”brand\” from this second tier) and their BPO vendors (note the deliberate use of vendors and not \”partners\”), aiming for high levels of satisfaction and efficient processes, are tightly integrated around service contracts and measured outcomes, but typically do not link at the level of principles, values, and culture. These relationships take into account the total cost of quality at the process level and attempt to optimize enterprise costs over the near term.

The low cost producers who have outsourced their service to a commodity BPO establish a tactical relationship primarily around price and complaints. The host company often manages complaints through various escalation mechanisms and the contractual relationship is the principle governing mechanism. The BPO\’s job is to reduce the cost of transaction processing irrespective of the total cost of quality. This is never stated explicitly because of the tacit assumption that there will not be an adverse impact on the cost of quality; however, this is rarely the case. These relationships still make good economic sense overall, but they are almost always calculated in a manner that optimizes the appearance of local savings versus considering the true enterprise-level savings.

By carefully aligning quality strategy and tactics with a BPO relationship that supports the company\’s market segmentation there is an attractive opportunity to gain flexibility, expansion capacity, and value-added capabilities. The risk premium associated with BPO, if done well, should be value neutral to the shareholders, worst case, and offer significant opportunities best case.

Copyright 2007, Lotus Pond Media

Steven Grant is a former customer service executive from American Express with over 25 years devoted in Fortune 500 companies analyzing, improving and delivering on enhanced customer experiences. Share your experiences and suggestions on improving the customer experience at http://www.customerresearchcenter.com or email Mr. Grant at scgrant@customerresearchcenter.com

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Discover How to Lose Weight and Manage Your Asthma

Obesity is always connected with certain diseases like diabetes, hypertension and heart disease. But recent studies show that obesity has also some links with asthma. Asthmatics who have managed to lose weight through proper diet have better lung function which makes breathing easier. Eating the right kind of food not only help asthmatics manage their asthma symptoms but make asthmatics live longer and healthier.

In this article were going to discuss how to lose weight and manage your asthma symptoms through proper diet. A diet rich in vitamins and nutrients which could help you lose weight and prevent asthma attacks leading to a healthier life even if you are asthmatics.

We will be covering the right food to eat to lose weight and foods to avoid that triggers asthma symptoms leading to attacks and allergies. We will also talk about foods as natural medicines.

Hopefully, after reading this article you will realize that proper diet is the best way to lose weight and manage your asthma symptoms. We eat to live but choosing the right kind of food makes you live longer and healthier.

Losing weight is not easy; it takes a lot of determination and discipline. It is easier to indulge yourself with unhealthy foods and eat everything you want that suites your taste. But as an asthmatic you have to decide that losing weight and eating the right kind of food have greater benefits to effectively manage your asthma and dont depend solely on those medications. You can lose weight by following these eating habits. Dont over eat, eat only in small sizes. Avoid fried foods or foods with too much oil. Keep away from processed foods including sausages, luncheon meats, hotdogs and processed cheese. Proper hydration is important, drink plenty of water about 6-8 glasses a day. Include more fresh fruits and vegetables on your diet. Lean meat and fish are also good to be included on your diet. Following this diet will improve your weight and much more it will improve your health.

Foods rich in vitamins and nutrients have natural medicine properties which are useful for your asthma management. Asthmatics should increase their intake of anti-inflammatory and anti-histamine foods which are natural medicines. Food that contains phytochemicals and flavanoid found in strawberries, cranberries and grapes are anti-inflammatory. Apple is a very good anti-histamine food which contains quercetin.

There are certain foods that aggravate asthma condition and should be avoided. This food allergy may manifest at once and some may take days to take effect. Laboratory tests are necessary to determine your reaction to certain foods and to avoid food allergies in the future. Common food allergens are dairy products and milk, processed foods, peanuts and eggs.

Proper diet plays a very important role for you to lose weight and manage your asthma. Asthmatics can very well manage their asthma symptoms not only by taking the necessary medication but through eating the right kind of food. Weight control can also be obtained through proper diet and eating discipline. Having the right kind of food on your table means you are in control of your life and your health.

Gerry Restrivera writes informative articles on various subjects including Asthma Diet and Management. For more information about asthma diet and management visit http://www.asthmadiet.info.

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Are Sell And Rent Back Schemes A Rip Off?

There is no doubt that banks and other lenders are making it more difficult to borrow money to finance a mortgage. Thousands of consumers across the country are starting to realise that loan companies, banks, credit card companies and mortgage lenders are slowly choking the supply of available cash.

First-time buyers are finding it more difficult to save a reasonable sized deposit, and even when they do it can sometimes be a strain to get a reasonable mortgage offer. In addition, many first-time buyers, who took out their mortgage two or three years ago, find it difficult to place a remortgage.

This all this began, last year over in America, with the so-called sub-prime mortgage crisis. This crisis rippled around the world, as many of the companies who were putting money into this risky market, were based all on other continents including Europe and the UK.

Because so many mortgage lenders lost so much money in the crisis they either don\’t have the money to lend or are nervous about current lending conditions. All is not lost there are still lenders out there who can assist with mortgages and remortgages it is often just a matter of finding a competent broker.

One aspect of this crisis is that many people are turning to different measures, including the much talked about sell-and-buy-or-rent-back deals. Research has shown that where there is an affordability gap these types of deals that particularly popular, especially with younger mortgage holders.

This is a relatively new idea; even a few years ago no one sold their home, to a company then rented it back. These days its a huge business with a sizeable share of the mortgage finance market.

These schemes can be a good solution for many people having problems but the sell and rent back system but there is no doubt that this controversial way of holding on to your home is not for everybody.

There are many reasons why people turn to this system, usually when they are in a large amount of debt. They may take this option, rather than being repossessed or perhaps they\’re getting divorced, and can not afford the mortgage on their own. If done through a reputable company the schemes can prove useful, although there are some less savoury operators in this market.

Last month, the dramatic change of heart by lenders, who pulled back from the under 125% mortgage market. Many companies that this within the space of just a few days with implication that they\’ll feel that this is now a difficult market.

This way of holding on to your house may be of benefit to many people. What is essential to find a respected company to deal with this extremely important transaction. It should also be pointed out that there are other options such as debt consolidation mortgages and general second mortgages that can be of great assistance to many people who are having difficulties.

Sell and rent back should possibly not be the first choice for most people. Having payment difficulties or debt problems, a second mortgage may be slightly difficult to obtain, but they are available from reputable brokers.

Joe Kenny writes for Glitec.org, offering cheap online mortgages and mortgages or visit Rebuild.org for great refinance quotes

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The Few & the Many: Free Trade, Outsourcing, & Communication

Have you noticed that some sound ideas get bad publicity? Two I\r have in mind are outsourcing and free trade.

No doubt you could name others, but looking at these two \r initiatives helps us understand a communication challenge for \r many companies and not-for-profit organizations.

Free trade and outsourcing both produce a few (well, relatively\r few) big losers, and many (very many) small winners.

More specifically, free trade leads to big losses for a \r relatively small number of companies and their employees. \r Companies can go out of business or be forced to drastically \r restructure; employees can lose their jobs. The adjustment pains\r they suffer are very real and very significant.

On the other hand, all consumers in a country that adopts free \r trade are winners. In other words, just about everybody. The \r gains for each person are small, yet, taken together those gains \r far outweigh the losses suffered by the losers. And the gains \r keep paying dividends year after year.

The story is much the same for outsourcing. A few employees take\r a very big hit, losing their jobs. At the same time, though, a \r lot of other employees get to keep their jobs because their \r companies become stronger. A few suffer for the many.

Which do you hear more about? You hear far more about the losers, \r of course. Why? Well, as a former news writer and announcer I can \r tell you that losers holler louder and longer. They actively seek \r media coverage. And that\’s not all: stories about layoffs have an \r inherent drama that stories about the preservation of jobs just \r can\’t match.

In addition, small-scale winners often don\’t know they\’ve won,\r how they\’ve won, or what they\’ve won, so they don\’t march in \r protest or call news conferences. Add to that the general \r principle that good news isn\’t big news.

What do you do if you face a decision leading to many small \r winners and a few big losers? First, hammer away at the context, \r at the circumstances that drive the decision. For example, don\’t \r announce to employees that a new piece of equipment that does the \r work of three people will make you more efficient. Rather, \r explain the competitive pressures that force greater efficiency, \r and the consequences of failing to meet those pressures.

Don\’t assume everyone shares your knowledge. Few stakeholders \r understand the broader picture, and even if they could, the \r pressure of day-to-day events may keep them focused on just one \r piece of it. It\’s essential to start with as few assumptions as \r possible.

Communicate frequently: in advance, during, and afterward. \r Explain the problem, outline the options, list the decision \r criteria, announce the solution, and report on how well the \r solution has worked. Or not worked, which becomes the new \r problem.

You won\’t convince everyone your decision is the right one, but \r you might convince enough people to make further progress \r possible.

In summary, when a few people suffer big losses and many others \r make small gains, you can expect the losers to complain very \r loudly, and the winners to say little or nothing. To deal with these \r situations, communicate frequently and carefully.

Robert F. Abbott writes and publishes Abbott\’s Communication Letter. If you \r subscribe, you will receive, at no charge, communication tips that help you lead or \r manage more effectively. You can get more information here:\r http://www.Communication-Newsletter.com

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Buying Motorcycle Prescription Sunglasses Online

Motorcycle Prescription Sunglasses have the meet the same rigorous requirements of regular motorcycle sunglasses. They must provide 100% UV protection, must be shatterproof and scratch resistant, be optically correct, provide anti-fog protection and most of all be cool. Having features such as foam padding (whether removable or not) is also an important consideration for motorcycle sunglasses. Basically, motorcycle sunglasses must protect your eyes in the most extreme of conditions.

Motorcycle Prescription Sunglasses must also be suited to your prescription. Not all lens/frame combinations can handle all prescriptions. To a large extent the prescriptions that can be handled by a particular lens/frame combination is dependant on the curve of the lenses. The more curve the less prescription the lens will be able to handle.

Most optical shops are able to offer basic prescription sunglasses that are very similar to your regular glasses. These however often dont meet the demanding requirements of motorcycle prescription sunglasses. While they are often stylish, they wont stand up to the rigors of dust, bugs and other airborne matter coming at you at high speed. However, the optical shops can substantially help you in getting prescription sunglasses that will work when riding your motorcycle.

The best way to find prescription motorcycle sunglasses is to have someone who familiar with the demands placed on the glasses by motorcycle riding help you through the process. To order prescription motorcycle sunglasses I would recommend using the following process:

  1. Get your eyes examined by your doctor. This will provide you with the basic information needed for your prescription. This information consist of the following information:
    • Right Eye (OD) SPH CYL Axis
    • Left Eye (OS) SPH CYL Axis
    • Right Eye Add (for bifocals)
    • Left Eye Add (for bifocals)
  2. In some cases the doctor may also provide you with the Pupil Distance (PD) but often this is obtained from the optical shop where you would get your regular prescription eyewear.
  3. Once you have this information find a shop that specializes in providing motorcycle prescription sunglasses, and provide this information along with the desired type of lenses. Many shops have the ability for you to select the frame style, lenses and provide your prescription information online.
  4. When the information has been provided to the shop make sure that they verify your prescription information and provide you with options for frames. The options should provide you a list based on face size.
  5. Approve the order and pay and the job is done.

When buying quality motorcycle prescription sunglasses, you will find that the prices will range from $150 on the low end to around $300 on the high end. This variation in price is based on the selected lens and frames.

At Bikerwares, we offer a Motorcycle Prescription Sunglasses Easy Ordering Wizard which will easily walk you through the process. It allows you to select the frames that you want, the lenses and then allows you to specify your prescription, shipping and billing information. No charges are made against the credit card until all aspects have been confirmed by you.

Jeff Sinason is an avid biker and the owner of Bikerwares which is one of the leading providers of Motorcycle Prescription Sunglasses. They offer one of the easiest ways to order your sunglasses through their Motorcycle Prescription Sunglasses Easy Ordering Wizard.

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10 Ways To Cope With Breast Cancer

If you or someone you know is suffering from breast cancer there are some steps you can take to cope with this horrible disease. You are not alone so read a compilation of things you can do.

Statistics show that over 200,000 American women are diagnosed with breast cancer every year, but the good news is: Due to earlier detection and improved treatments, breast cancer deaths are declining.

Breast cancer brings on many physical and emotional changes in women and is a fearful and burdensome experience. If you are one of the many women facing this dreaded disease or know someone who is facing breast cancer, here are ten ways that will hopefully make coping with it easier.

1. Turn to the Lord

Pray to the Lord for strength and courage. Keep your faith in him always. Find a special scripture and read it whenever you are feeling down.

You will be amazed at the strength and comfort this will give you during this time. Remember, God always listens and he answers our prayers.

2. Talk to a Friend

Find a friend or family member that you can confide in and are not afraid to express your different emotions in front of them.

Just being able to share your feelings and know that someone is listening will be a big factor in getting rid of some of your anxiety.

3. Hug Someone

Hug your friends and family whenever you feel the need for support and comfort. Words do not have to be spoken, because the hug will tell it all.

You\’ll be amazed at how good this makes you and the person you hug feel.

4. Facing Breast Cancer is Constantly On Your Mind

When you find out you have breast cancer, your first thought when you wake up every morning will be about how you and your family are going to deal with this.

Remember, this is a normal reaction at first. Have patience and eventually this thought will change from dreading the future to excitement about how you will become a survivor.

5. Focus on Life One Day at a Time

Slow down and take time each day to do things that you want to do. If you feel up to it, spend the day with someone you really like.

Most of all keep a positive attitude every day and don\’t worry about what is going to happen tomorrow.

6. Cry When You Need To

You may find yourself crying a lot during this time. This is perfectly normal because you are facing a crisis you never expected.

Don\’t be ashamed to cry or let others see you cry. Crying is a good way of dealing with your stress and is a large factor in emotional healing.

7. Ask For Help

Don\’t be afraid to ask friends for help with errands and taking care of your younger children. If your spouse or children volunteer to do your chores, accept their offer.

Remember, everyone sincerely wants to help you during this difficult period. This will also give your family and friends a chance to show you how much they appreciate what you have done for them.

8. Support is Available.

Besides the support you receive from your family and friends, you can also go to the local women\’s breast cancer support group. You will reap many benefits from the relationships you establish with other breast cancer survivors at the support groups.

There are also support groups available for your family members if they feel they need to talk about their feelings.

9. Do Something for Yourself

If you feel up to it, spend the day shopping or going to a movie. Curl up on the couch with a good book or watch a funny video. \”Take a Nap\” if you want to.

10. Don\’t Feel Alone

Always remember, you are not alone and you are a Cancer Survivor!!!!

Hopefully, these steps offered you some comfort and took some of the anxiety of breast cancer away. Remember, look forward to your future and appreciate TODAY!!!

Bob Pardue is owner of the PictureMed breast cancer info site. Learn more about breast cancer in women by visiting http://www.picturemed.com/breast-cancer/contents.htm right now …

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Get Super Internet TV On PC and Watch Sports TV online

Farrell, my friend is an online geek who filled his laptop with all sorts of software. \”This software will watch this movie, this one will upload videos in you tube, this one downloads xyz\”, Farrell continued to amuse with his online knowledge.

Then I asked the question, \”Could you show me that Online broadcasting software package you downloaded last week?\” As if hit by a bolt of lightning, Farrell\’s face dropped and went numb.

After some silence, he recovered and told me that he had so far downloaded 10 of them and spent over $300 but none had worked. This guy never gives up, 300 bucks down and he still thought there was one good software out there? I asked him what makes him so sure he can find good software that works and he explained that the internet is actually full of scams.

It is true that very few softwares work online but they are out there. He explained that usually somebody comes out with legitimate software and launches it online. But due to greed many people make scams, fakes, and counterfeit ones. The money made from such softwares is worth the effort as they prey unsuspecting people online.

Bottom line, Farrell was convinced and determined to get one software that works fine. I asked him if we could do the search then and he agreed and we were on.

I didn\’t expect the search to be that broad. We browsed through 100 websites with some offering more than 10,000. We then looked at their reviews and all we got was that they were scams from people who had tried them.

We were almost giving up on our search when finally; we found a nugget of gold. The PC 2007 Elite Edition, one of the first softwares to be made and upgraded. Atleast these guys had got it right. With over 3000 TV broadcasting channels including American, Spanish and Canadian shows, this was a real winner. The software even had over 1000 satellite radio broadcast stations.

The software was costing far much less than others that were not even working at $49.95. This they said was for a lifetime membership with free upgrades every year. The free online TV software can be watched from all over the world with a good internet connection.

Bingo, we downloaded the Elite 2007 edition and we watch a lot of sports TV online. We are actually now thinking of how we can make our own TV channel and upload it online.

You too can sample the only reliable online TV broadcast software RIGHT HERE!

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Breast Cancer Symptoms And Diagnosis

Breast cancer is the most common type of cancer diagnosed in women if the relatively less aggressive skin cancer is excluded from counting. Breast cancer accounts for about 32 percent of all cancer diagnosed in women.

Breast cancer is very uncommon in male. In families carrying the breast cancer associated genes, male members may be affected disproportionately compared to the general population. In the general population female to male breast cancer may occur at a rate of 1 to 100 (1:100 for male: female).

Prior to introduction of mammography screening breast cancer was often diagnosed as a large lump in the breast, because women were not paying attention to the development of breast tumors. Introduction of mammography had significantly changed the natural history breast caner. In industrialized nations like the United States breast caner is most commonly detected on mammography screening. Mammography screening also brought a great sense of awareness to women and this has resulted in earlier detection of breast cancer.

Even if a woman does not get mammography screening, they are very much aware of the risk of development of breast cancer and thus tend to observe and even examine their breasts. Most women do self-breast examination in between mammograms. Because of this increased awareness, women presenting with locally advanced breast cancer are quite rare in the industrialized nations.

In some women breast cancer may have spread to distant organs, before mammography screening or symptoms showed the breast cancer. This can happen because early stage breast cancer does not usually cause any symptoms. If the cancer has spread to other organs these women may present with symptoms related to these organs. For example if the cancer has spread to the bone the woman may develop bone pain or bone fracture.

Diagnosis of breast cancer involves a biopsy procedure. Most often an abnormality in the mammogram leads to a biopsy, many other times, the woman may have felt a lump in the breast or the physician examining the patient may have felt a lump in the breast.

Biopsy is the procedure by which a small part of the breast tissue is removed and examined under the microscope. A typical beast cancer would show classic features of breast cancer. Sometimes the abnormality may be a non-invasive breast cancer or so called carcinoma in situ.

Copyright Medicineworld.org 2006

Scott William is the webmaster for Medicineworld.org a site dedicated to medical information. For more information regardings diagnosis and symptoms of breast cancer please visit authors website.

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Asthma Facts - The History Of Asthma Diagnosis And Prevalence

Asthma has been prevalent for thousands of years as we know of. Asthma and wheezing were considered to be acts of god to act of evil spirits in the past. Early twentieth-century studies considered this ailment as a pure psychosomatic illness. Eventually concrete research refuted these erroneous psychiatric theories and proved that it was a true physical illness with multiple causes.

One major study was done by Dr. H. Salter in 1864 to prove that asthma is a pure physical ailment. He discovered that animal dander could trigger asthma and when the subject was in an environment free of animal dander he ceased to experience conditions of this ailment.

There are many known and unknown causes for asthma. For example the disease can be inherited, but it does not always follow a predictable line of inheritance. This means that it can skip from one generation to another or surface in cousins, uncles, or aunts. Many asthmatics who lack a family background of this disease could have had grandparents or parents who had been wrongly diagnosed with say chronic bronchitis or pulmonary emphysema when they could have actually had asthma.

The presence of an asthma gene does not always mean that one will develop the disease. Many brothers and sisters of asthmatic patients carry the asthmatic gene, yet never show any outward signs of the disease.

Asthma is widely prevalent in almost all parts of the world but it is worse in some countries than in others. The disease is more prevalent in Western Europe, Great Britain, and North America, where almost 10 percent of the total population have asthma.

Asthma is more common in urban than rural areas. It is probably because of the environment urbanites may be living in. The high pollution levels in urban areas are a trigger for asthma. Lack of fresh air in indoor surroundings, food habits, stress levels all trigger asthma in much higher proportions. Indoor air pollution has more impact in triggering asthma than outdoor air pollution. Most homes and offices today are completely air-conditioned that we rarely open the window to let fresh air in.

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Anti Spam Software Review

Before reviewing the effectiveness of the various anti-spam software available in the market, it is good to have a first-hand knowledge of what it really is.

First, what is spam? Spam is basically unwanted e-mail messages, usually commercial in nature, which is sent to a bulk of e-mail addresses.

When this type of message falls on your Inbox, it is quite annoying to have to sort through the e-mail messages that you don\’t need and those that you actually need to read. Not to mention the fact that some of these e-mail messages may contain viruses, bugs or attachments which can be harmful to your system.

To prevent spam from flooding your mailbox, computer software manufacturers developed anti-spam software. There are also web sites on the Internet where you can download free trial editions of such anti-spam software.

Here is a brief run through of the top anti-spam software that you can use to help eliminate those unwanted e-mail messages from crowding your mailbox:

-e-Trust Anti-spam Software

Qurb Anti-Spam Software, which was acquired by CA, offers the e-Trust anti-spam software.

e-Trust can easily be used with your Microsoft Outlook and Outlook Express. It easily filters spam from getting into your Inbox.

Here\’s how it works: e-Trust scans your Inbox to check for messages from your safe list, or those who are already added to your address book.

An e-mail from an unknown sender will be placed on your e-Trust folder so you might want to check this from time to time, especially if you are expecting to receive a message from a new sender.

This anti-spam software is therefore \’trained\’ to scan your mailbox for the messages that you need and those that you throw away as junk.

-Spam Shield

Just like e-Trust, Spam Shield is an anti-spam software which can be integrated with Microsoft Outlook and Outlook Express.

Spam Shield gets rid of 99% or your junk mail so that it will not clutter your mailbox anymore.

With its easy installation option, Spam Shield works seamlessly with your usual e-mail application, making browsing through your wanted e-mail messages a breeze.

-Choice Mail One

This is also a good anti-spam software which gets rid of all unwanted e-mail messages. With Choice Mail One 3.x, you can integrate this anti-spam software with your AOL, MSN, Yahoo or Hotmail account. It also lets you import your contacts list for approval.

The free trial version of this anti-spam software is ChoiceMail Free.

-Spam Bully

Spam Bully offers to end your spam problems by cleaning your mailbox and keeping it free from spam. Spam Bully works with Outlook and Outlook Express.

Its \’allow and block list\’ is the feature which decides which mail goes to your Inbox and which ones go straight to your junk mail folder.

It also has the \’auto-delete\’ option to automatically delete spam instead of the messages just going to another folder.

-Spam Eater

Spam Eater conveniently checks your mailbox every ten minutes, and once a spam or a virus is detected, they are automatically \”eaten\” by the software. Unlike other anti-spam software, this requires no downloading or installation and is quick and easy to set up.

With hundreds of options in the market, you can easily find a good anti-spam software that will fit your budget and your needs so that you would never have to encounter spam on your mailbox again.

Dave Poon is an accomplished writer who specializes in the latest in Internet Safety. For more information regarding Anti Spam Software Review please drop by at http://www.bye-bye-spam.com/

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